After we changed our furnace from electric forced air to propane, I promised a review of our new Nest Thermostat and the Nest Protect (smoke detector) units. We have a total of three hard wired Nest smoke detectors, one battery operated one (with plans to purchase more), plus one Nest thermostat. I am embarrassed to admit that it took me longer than anticipated to get the hang of the Nest thermostat, but now I’m ready to share our thoughts.
NEST THERMOSTAT REVIEW:
First up, the Nest thermostat. Our furnace installer didn’t really know much about Nest, nor did he recommend it, but we really wanted one so we bought and installed it ourselves (instead of having him sell it to us and install it). That saved a little money, but it still cost around $250 (prices have since come down). We bought silver, but now it comes in white, black and even copper. There are new generations with better capabilities and the technology seems to keep improving.
Here’s our old one. Our hallway can be so dark, so excuse the crummy photos.
Until we repair the drywall hole left behind by the old thermostat, we’re using the Nest thermostat with the cover plate provided. I like that they offer that because it means you can install in right away (I hate wait). We’ll remove it to patch and repair the drywall next spring, when heating season is (hopefully) over. The installation was easy, as was the initial set up (you just twist and press the dial to make selections as they come up on the screen).
I almost think the Nest thermostat stands out more than the plain old white one. But it’s the capabilities, not the looks, that sold us on it. Arguably the best feature is that we’re able to monitor and control the temperature through our smart phones while we’re not home (or, if I’m being honest, from the couch ten feet away). This feature not only helps us save money, but also increases our comfort. Using the app we turn the heat down really low when we leave and turn it back up an hour before coming home, so we can arrive to a toasty home without wasting money heating the house all day. Also, by being able to monitor the temperature while we’re away, we can also monitor our home and hopefully detect any problems – such as a furnace failure. We can also track our energy usage, which is a great feature for us because we need to keep tabs on the levels in our propane tank. It doesn’t connect to our tank, but it does let us know how much we’re heating throughout the week.
Here’s what took my awhile to figure out. There’s an auto away feature that spent many weeks learning when we’re home and when we’re away so that if we forget to turn down the heat and leave, it can actually adjust the temperature for us. It connects to our smoke detectors, which help it to more accurately figure out movement in the house. The other day it said it officially learned when we’re gone, but it reported activity in the house an hour before we got home. Creepy. We lead very irregular lives with very irregular work/social schedules, and I think the poor thing just couldn’t keep up. This thermostat could likely learn the schedule of someone with a more regular, 9-5 gig much more quickly. But I think it’s got it down pat now. I have found that because it has “learned our schedule,” sometimes it automatically turns down the heat (because I’ve done it before) and I don’t realize until I’m freezing cold. Changing the temperature doesn’t mess up the programming, but sometimes it feels like I’ve got two spouses constantly turning down the heat. Unless my human spouse is doing it remotely from his phone (from work) and I’m just blaming poor Nest…
We’ve also had some connectivity issues with it – and our smoke detectors – but this was more of an issue in the beginning. Without internet connectivity we can’t speak remotely to the units. It could be our internet connection, but it might have also been a glitch because it seems to stay connected fairly consistently now (and our internet is just as crappy as always). When the internet disconnects the thermostat still works, it just can’t be accessed through the phone app.
The website does a great job of spelling out in detail what to expect, along with some super slick photos and insanely cute videos, but I wanted to share our experience to supplement this info.
|Photo from Nest Website|
On to the smoke detectors (Nest Protect). Three of our smoke detectors are hard wired and install was easy (twist a couple of wire nuts and plug in). We liked these smoke detectors because, like the thermostat, they also have an app. In fact, there is a lot to love about these: we can test all units at once by pressing the test button on only one, they speak and indicate where smoke/fire is instead of just chirping maniacally, plus they will shut off the furnace in the event of a CO alarm (they double as CO detectors). They light up when something moves beneath them, doubling as a path light – whether it’s a fire emergency or an evening bathroom break – but you can also be notified of the path light being activated, so you can keep tabs on your home when you’re gone. With the app, you can also access the history and be warned of an alarm when you’re not at home. It’s a great supplement to our home alarm system.
That they look good is just a bonus (but really, they look so much nicer than the average smoke detector).
Unfortunately, two of our units have registered a false alarm and could not be silenced. They had to be physically removed and disabled. The first one that malfunctioned was, of course, on our 14 foot tall ceiling – when Hubby was out of town. Can you see it up there in the photo above? I’m getting sweaty palms just thinking about it. I spent a whole day trying to push the button with the 12 foot long stick we use to measure our well (which made me look like Wile E. Coyote, I’m sure), with the thing yelling at me intermittently “THERE’S SMOKE IN THE LIVING ROOM BLEEP BLEEP BLEEP” but it would not turn off. I am deathly afraid of heights but I finally heaved the ladder into the house and decided to go for it. Except I got up four rungs and nearly wet myself. My Dad, also afraid of heights, came over after work and just as I was saying “I don’t think the ladder is clicked safely in place,” scurried up and swiftly removed it. He looked white as a sheet, but totally kept his cool. My hero! Nest sent us a replacement, but we went days without a smoke detector while we waited for it to be delivered. Then we repeated the whole process when the basement one malfunctioned the same way. Luckily, the ceiling down there isn’t even 5 feet tall so I could manage on my own. I actually had to hunch over like a gargoyle to work on that one.
|Photo from Nest|
We were given the option to return all of the units, or receive all new replacement units. We like the functions and look so we took a gamble and opted for three new units. Because the price had dropped on the smoke detectors by that time, we were offered a rebate on the price we paid versus the new price (they’re $100 right now). Since getting the replacements, we have not had any problems (I hope I have not jinxed myself here). Hubby calls our experience “teething problems” – hopefully going forward the problems have been sorted. As with the Nest thermostat, there are some fancy videos and pictures here.
Although we’ve had some problems with our Nest products, ultimately we like them and would (somewhat hesitantly) recommend them. They are ghastly expensive but ultimately we really appreciate how they all communicate with each other and offer remote monitoring, which is important for us. Happily, customer service has been top-notch! Our problems were taken seriously and dealt with professionally. We were given more than reasonable options: complete refund or exchange. I would recommend, though, that if you switch to Nest Protect, you keep your old smoke detectors for a bit because if you have problems, it’s really unsafe to have to go any length of time without one.
I hope this was helpful and if you have any questions about them – or want to share your own experiences with Nest products – I’m all ears!
Just so you know, this review was totally unsponsored. We paid for all of these Nest products (the thermostat and smoke detectors) out of pocket.